lemongrass Networks Get Connected
Support center

Let’s get you
back to connected.

Start with a few practical checks, or tell us what is happening so the team can understand the issue.

Contact Support
How can we help?

Start with your connection.

Internet Not Working

View troubleshooting and next steps.

Get help

Slow Internet

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Wi-Fi Issue

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Get help

Router Issue

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Billing Support

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New Connection

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A few checks can help

Troubleshoot step by step.

Internet Not Working

  1. Check whether other devices are also disconnected.
  2. Confirm the router and fiber terminal have power; note any red or unusual status lights.
  3. Check that accessible cables are seated securely. Do not look into or bend exposed fiber.
  4. Restart the router once, allow it to reconnect and record any remaining symptoms.

Slow Internet

  1. Pause downloads and cloud backups on other devices.
  2. Compare performance near the router and over Ethernet, if available.
  3. Test more than one website or app to check whether the issue is service-specific.
  4. Note the time, connection type and observed speeds for support.

Wi-Fi Issue

  1. Check whether Wi-Fi is enabled and the correct network is selected.
  2. Move closer to the router to compare the signal.
  3. Place equipment in an open location away from large obstructions.
  4. If only one device is affected, reconnect it to the network.

Router Issue

  1. Check the power cable and ventilation around the router.
  2. Note the status lights and any recent changes.
  3. Use a normal power restart rather than a factory reset.
  4. Do not change connection settings unless support instructs you.

Billing Support

  1. Have your account reference and invoice date ready.
  2. Describe the amount or billing period you would like clarified.
  3. Payment channels and billing policies are pending publication.
  4. Never send card details, passwords or one-time codes through a support enquiry.

New Connection

  1. Prepare your complete service address and PIN code.
  2. Consider your expected number of devices and usage.
  3. Ask about installation, equipment and plan terms.
  4. Visit the coverage page to prepare an availability enquiry.
Business support

Keep the right
people informed.

For a business service, use the contact and escalation route agreed in your service contract. Record affected sites, applications, start time and any changes before the issue.

Support channels

Phone: 7309868686
Email: admin@lemongrassnetworks.com
Hours: [SUPPORT HOURS]

Owner to confirm contact details, business hours and any out-of-hours escalation. 24/7 support is not a verified commitment.

Help us understand the issue

A little detail
goes a long way.

Include the affected devices, when the issue started and what you have already tried. Never include passwords or payment information.

Browse all FAQs

Tell us how we can help

Demo form: you can check your details, but nothing is sent or saved. All fields are required.

A little clarity

Good questions.
Clear answers.

Everything you need to take the next step.

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